Digital Transformation – IT Strategy & Operations
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This 2-day hands-on course on Digital Transformation – IT Strategy & Operations equips trainees with the knowledge, skills and strategies necessary to streamline and optimise business processes, data and worker outcomes across the company and enhance overall efficiency with adaptive, best-fit software solutions. Discover how you can transform the way work gets done in your company and future-proof your company in preparation for the AI and automation era.
This course provides trainees with the necessary mindsets and end-to-end digital transformation skills such as establishing a digital transformation repository, diagnosing business inefficiencies, determining needs and requirements of technologies for business units, translating business needs into IT requirements, evaluating IT solution providers, designing implementation plans and managing digitalization projects aligned to time, cost and success outcomes.
Trainees will be able to apply their skills to create a comprehensive digital transformation repository, conduct interviews and workshops with business units to identify pain points, execute business process analysis, design data schemas, create software requirements specifications, evaluate solutions against software requirements, time and budget, and execute agile digital transformation projects.
Trainees will be exposed to agile software development basics and real-world, up-to-date digital transformation case studies for SMEs and MNCs in Singapore beyond theoretical frameworks to gain a realistic perspective of digital transformation projects which includes best practices and common challenges so that they can drive digital transformation successfully to achieve operational excellence, adaptive growth and bring company results and bottomline to the next level.
Target Audience
- Service-based SME Business Owners
- IT/Technology managers
- Operations Managers
- Business Process Improvement Executives/Managers
Course Highlights
In this Digital Transformation – IT Strategy & Operations Course, trainees will learn:
- How to create a digital transformation strategy tailored to their company’s existing resources and technologies to achieve operational excellence
- How to create a digital transformation repository
- How to conduct requirements workshops to identify pain points and gather business needs
- How to translate business needs into IT requirements
- How to successfully evaluate and select the right software solution providers based on key evaluation criteria
- How to manage and implement end-to-end digital transformation projects successfully
Course Objectives
By the end of the class, trainees will be able to:
- Establish a company-wide culture of digitalization and continuous improvement
- Develop a comprehensive digital repository of data schemas, processes, stakeholders and technologies
- Conduct interviews and workshops to map the needs and requirements of business units and identify pain points that can be resolved with digital technology solutions
- Translate business needs into IT language
- Evaluate technology solutions for implementation and drive buy-in amongst internal stakeholders in accordance with designed implementation plans
- Design implementation plans for digital technology solutions and use Agile methodologies effectively to run projects and monitor timelines for projects by working with business executives
Certification
A Certification of Completion will be issued upon achieving at least 75% attendance for the course.
Course Outline
Introduction to Digital Transformation in IT & Operations
Instructor-Led | Mode of Delivery (Lecture & Illustration, Group Discussion)
- Definition of Digital Transformation for IT & Operations
- Types of Digital Transformation initiatives in IT & Operations
- Benefits of Digital Transformation
- Digital Transformation Model
- Key Drivers for Digital Transformation
- Key Digital Transformation Stakeholders
- Key Challenges of Digital Transformation
Digital Transformation Framework & Strategies
Instructor-Led | Mode of Delivery (Lecture & Illustration, Group Discussion, Demonstration & Practical Application, Class Activity)
- Digital Transformation Case Studies
- The Golden Triangle
- Establishing a Digital Center of Excellence
- Establishing a Digital Transformation repository
Gathering Business Requirements from Key Stakeholders
Instructor-Led | Mode of Delivery (Lecture & Illustration, Demonstration & Practical Application, Class Activity)
- End-to-end Requirements Gathering Process
- Requirements Gathering Pre-requisites
- Conducting Requirements Gathering Workshop
- Requirements Gathering Deliverables
Translating Business Needs into Software requirements
Instructor-Led | Mode of Delivery (Lecture & Illustration, Demonstration & Practical Application, Class Activity)
- Types of Software Requirement Documentations
- Functional and Non-functional Requirements
- Business Rules
- Business Process Diagramming using BPMN with Draw.io
- Documenting Requirements using User Stories (SCRUM) framework
Evaluating Software Solutions
Instructor-Led | Mode of Delivery (Lecture & Illustration, Demonstration & Practical Application, Class Activity, Group Discussion)
- Types of Software Providers (VAR, MSP, ISV, SI)
- Software Charging Models (Subscription, Usage, Freemium, Tiered, Per-user, Metered, Pay-Per-Feature, Man-days)
- Ready-made (Off-the-shelf) vs Custom-built software
- Low-code, No-code (LCNC) Development Platforms
- Total Cost of Ownership (TCO)
- Evaluating software solutions using Cost-Benefit Analysis (CBA)
Managing Digital Transformation Projects
Instructor-Led | Mode of Delivery (Lecture & Illustration, Demonstration & Practical Application, Class Activity, Group Discussion)
- Building a Business Case
- Key Metrics for measuring Project Success
- Waterfall Project Management Framework
- Scrum Project Management Framework
- When to use Waterfall or Scrum framework for your project
Trainer
Brendon is a seasoned digital transformation consultant and IT project manager with a decade of experience in low-code and no-code software development. He successfully led numerous software projects for startups, SMEs, and MNCs across the world. His notable clients include Changi Airport Group, Certis Cisco, NAFA, and Cargo Community Network. He also played a pivotal role in strategically growing a wedding entertainment company from a 4-member team to a robust workforce of 70.
Why Learn at Equinet?
At Equinet, we are passionate in delivering quality training and want to see you succeed. Get expert advice, learning resources, and post-training support for up to 3 years.
Re-Attend the Course Once Within 3 Years
Forgotten what you've learnt after some time? Resit and re-experience the entire course in-person or online.
3-Year Access to the Courseware via Our LMS
Get 3-year access to the updated course slides, templates, and guides. Be ready to implement the concepts learnt.
Post-Training Mentoring with Industry Experts
Facing challenges during implementation? Consult our experts in a small group setting. Regularly scheduled.
Lifetime Access to Community Support Group
Be part of an exclusive support forum where you can post questions, discuss, and get feedback from fellow learners and experts.
Course Fees
*Eligible for Singaporean Citizens, Permanent Residents, and Long-Term Visit Pass Plus Holders
S$588.00 (exclusive of 9% GST)
Self-Sponsored Individuals
Eligible for Singapore Citizens, aged 40 years old and above
Nett course fee payable (including 9% GST): S$346.32
Course fees after subsidies can be further offset by SkillsFuture Credit.
SkillsFuture Baseline Funding – 50% Funding
Eligible for 21 years old and above, and a
- Singaporean Citizen; or
- Permanent Resident; or
- Long Term Visitor Pass Plus (LTVP+) Holder
Nett course fee payable (including 9% GST): S$523.92
Course fees can be further offset by SkillsFuture Credit for Singapore Citizens aged 25 and above. Singapore Citizens aged 21 to 31 may also offset fees with the Post Secondary Education Account Funds.
Company-Sponsored (SMEs)
Eligible for SME Company-Sponsored, 21 years old and above, and a
- Singapore Citizen; or
- Permanent Resident; or
- Long-Term Visitor Pass Plus (LTVP+) Holder
Nett course fee payable (including 9% GST): S$346.32
Course fees after subsidies can be further offset by Skillsfuture Enterprise Credit (SFEC)
Company-Sponsored (Non-SMEs)
Eligible Non-SME Company-Sponsored, 21 years old and above, and a
- Singaporean Citizen; or
- Permanent Resident; or
- Long Term Visitor Pass Plus (LTVP+) Holder
Nett course fee payable (including 9% GST): S$523.92
Course fees after subsidies can be further offset by Skillsfuture Enterprise Credit (SFEC)
SkillsFuture Mid-Career Enhanced Subsidy (MCES) – 70% Funding
Eligible for Non-SME Company-Sponsored, Singapore Citizens, aged 40 years old and above
Nett course fee payable (including 9% GST): S$346.32
Course fees after subsidies can be further offset by Skillsfuture Enterprise Credit (SFEC)
Course Schedule
| There are currently no course dates available. You may contact us to register your interest for dates when they become available. |
FAQs
Who is this course designed for?
Is this course suitable for beginners?
Yes, the course is designed for individuals with varying levels of digital transformation knowledge.
What software will be provided during the course conduct?
Various cloud-based software tools, along with instructions for access, to execute all exercises will be provided during the conduct of the workshop.
Will the course provide resources for executing digital transformation in my company?
Yes, participants will receive all digital resources (e.g. templates, guidelines) needed to run end-to-end digital transformation initiatives in your company.
How interactive is the course?
The workshop includes hands-on activities, group discussions, and practical exercises to enhance engagement.
Is any specific technology expertise required?
Participants are required to have basic understanding of organisation’s current operations and possess basic understanding and experience with common SME software used (e.g. Microsoft/Google Suite, Accounting Software, HRMS software, ERP, CRM etc.)
Are there any pre-requisites or minimum entry requirements?
Do I have to prepare anything before attending the course?
For online classes, do ensure you have a functional laptop and have Zoom installed prior to class.
As there will be WSQ assessments conducted in this course, you are required to bring along your NRIC or any form of photo identification for ID verification purposes.
If I have any questions after the course, can I consult the trainer?
Digital Transformation – IT Strategy & Operations
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