Jerome Lai

Change Management Mastery ~ Navigating Conflicts with Confidence

Jerome Lai is an accomplished trainer and consultant with over 15 years of expertise in Project management, Stakeholder engagement, and Change management.

Leveraging a wealth of experience across diverse industries such as telecommunications, pharmaceuticals, manufacturing, and retail, Jerome has honed a reputation for delivering impactful, learner-centric training programs.

PROFESSIONAL HIGHLIGHTS:

Jerome has extensive expertise in Lean Agile methodologies, Design Thinking, and customer-centric strategies, which he leverages to drive innovation and enhance efficiency.

His experience includes collaborating with global organizations to improve customer journey mapping and business processes redesigning, resulting in higher customer satisfaction. Jerome is proficient in creating modular, blended-learning programs specifically tailored to meet the needs of both organizations and individual learners.

Additionally, his expertise spans across digital transformation, change management, and he is known for his engaging presentation style to contextualize theories and methodologies to practical applications.

TRAINING PHILOSOPHY

Jerome is committed to empowering adult learners by fostering a growth mindset and promoting real-world applications of new skills. His interactive training sessions emphasize collaboration, empathy, and innovation to prepare participants for success in dynamic, evolving work environments.

NOTABLE ACHIEVEMENTS

• Designed and led Design Thinking and Business Process Re-engineering initiatives for conglomerate and SME, boosting their business operational transparency and customer satisfaction.
  
• Developed a series of Agile Project Management and Stakeholder Management workshops contextualized to the business functions, adopted by the organizations, ensuring a widespread implementation for professional impact.

Jerome’s dynamic and engaging teaching style makes him a standout leader in equipping teams and individuals with the practical handle to excel during organizational change.

CERTIFICATIONS AND QUALIFICATIONS:

• KVB Institute of Technology – B.A. in Visual Communication 
• Marketing Institution of Singapore – Grad. Dip. in Marketing Comms
• UNLV – Dip. in Tourism / MICE  
• SMU Academy – Cert. in Digital Marketing
• IBM Skills Academy – AI practitioner and Data Science professional course
• WSQ Advanced Certificate in Learning and Performance (ACLP) 
• Certified SAFe ® 5 Agilist, Scaled Agile Inc Certified SAFe ® 
• Scrum Master 6.0, Scaled Agile Inc SCRUMstudy Agile Master Certified (SAMC)
• Scrum Fundamentals Certified (SFC) 
• Certified SAFe ® 5 Lean Portfolio Management, Scaled Agile Inc 
• P3O Foundational Certified